Refund policy

Return and Refund Policy

At Archzeon Enterprise, we strive to ensure your satisfaction with every purchase. This Return and Refund Policy outlines the conditions under which returns, refunds, and exchanges are accepted.

1. Return Eligibility

To be eligible for a return, items must meet the following criteria:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned with original packaging, tags, and accessories (if applicable)

  • Proof of purchase (order confirmation or receipt) must be provided

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

You may request a return within 15 Days from the date of delivery.
Return requests made after this period may not be accepted.

3. Refund Process and Timing

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund

  • If approved, refunds will be processed to your original payment method within 24 - 48 hours

  • Depending on your payment provider, it may take additional time for the refund to reflect in your account

4. Exchange Options

We offer exchanges for eligible items in case of:

  • Size issues (if applicable)

  • Defective or damaged products

  • Incorrect items received

To request an exchange, please contact us at Archzeonenterprise@gmail.com within the return period.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Please notify us within 24 - 36 hours after delivery

  • Share clear photos or videos as proof of the issue

  • We will arrange a replacement or refund at no additional cost

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Personal care or hygiene products

  • Perishable goods

  • Customized or made-to-order items

  • Items marked as “non-returnable” on the product page

  • Gift cards or digital products (if applicable)

7. Return Shipping Costs

  • Return shipping costs are BORNE BY CUSTOMER depending on the reason for return

  • If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping cost

  • Shipping charges (if any) are non-refundable unless the return is due to our mistake

8. Refund Exceptions

  • Refunds may be partially processed for items that are not returned in original condition

  • Items returned after the allowed timeframe may not be eligible for a refund

9. Contact Information

For any return or refund-related queries, please contact us:

Email: Archzeonenterprise@gmail.com

We are committed to making your shopping experience with Archzeon Enterprise fair, transparent, and reliable. Your trust matters to us, and we’re here to help resolve any concerns quickly and efficiently.